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Frequently Asked Questions

What You Need to Know

 

What's BoxGioia?

BoxGioia is a gift atelier sending genuinely curated gift boxes for any occasions.

  

How much does it cost?

Check out our Curated Gift Boxes page to learn more about our gift boxes!

  

What payments do you accept? 

We accept all major debit and credit cards.

Can I send a box as a gift?

Yes! You can treat your friends, family and colleagues by a Box Gioia! You can even attach personal video messages, or simple notes which will be delivered to your loved one with your gift box.

Can I return my box?

We are sorry to hear that you want to return your box! Given that all of our boxes individually curated and hand-picked we are not able to accept returns once orders have been placed, or auto renewals have been processed. Please note cancellations are for future boxes only, and not for the boxes already paid for. 

 

There is a problem with my box!

We are really sorry to hear that. If any of the items you received is damaged, please let us know as soon as possible by providing us with a picture of the damage by email to support@boxgioia.com. We will gladly replace it for free!

 

Do you deliver worldwide?

We are selling only within the UK territory at the moment. However, it is work in progress to open our borders to different EU countries soon. Stay tuned! 

 

 

Can I purchase more items from my box? 

 

We are sourcing all the items uniquely and curate individually, however sometimes we might have some spare ones. Worth to check with Joy, our CMO, feel free to email her and see what she can do for you joy@boxgioia.com

 

 

How does your referral program work?

In My Account section, you will find a Referral Link to send to your friends. Whenever your referral completes a purchase through your link, you will receive a DISCOUNT CODE to your email, that you will be able to use anytime for a 10% off your single-box or a new subscription!

If you bring multiple friends, your discounts won’t be accumulative on the same purchase, but you will be able to use them for different single-box purchases or you can give them to your friends – they’ll be more than happy!

 

 

I want to collaborate with you!

We are so happy to meet new companies or Influencers that have our same values. 

We will be delighted to collaborate with you! Please, don’t hesitate in getting in touch! 

Do that at hello@boxgioia.com.