TERMS AND CONDITIONS

GENERAL 

These terms and conditions apply to the use of the www.boxgioia.com website and associated marketing material, which are operated by BoxGioia. References to BoxGioia as ‘we’, ‘us’ and ‘our’ shall be deemed to be references to BoxGioia. References to ‘you’, and ‘your’ shall be deemed to be references to persons placing an order via the www.boxgioia.com website, as well as for telephone, email or postal orders. These terms & conditions also cover our emails and any other associated promotional activity. 

By placing an order, you agree to be bound by these terms and conditions. If you do not agree to these terms & conditions, you must not order through our website, emails or phone. Before you place an order, if you have any questions relating to these terms and conditions, please contact our Customer Service team by email at support@boxgioia.com.

 

OUR DETAILS 

BoxGioia 
A registered brand of Oz Strategic Limited.

Registered in England and Wales No.: 10738822

VAT Number: 310 9772 10


email: support@boxgioia.com     

 


ORDERS 

When you place an order with us it will be deemed that you have read, understood and agreed to these Terms & Conditions. By placing an order through our website, you are making an offer to BoxGioia to purchase the goods outlined in your order upon the terms described in your order. 

When you place an order, we will require your name, email address, credit/debit card, phone and address details. This information is required in order to process your request or inform you of acceptance of the order. A contact phone number is needed so we can get in touch if there is a problem with your order. We may, unless you inform us otherwise, provide our couriers with your contact phone number in case they need to reach you to arrange the delivery of your order.

Please note, we may not be able to change/amend or cancel your order once it's been picked in our Warehouse. 

All prices on our website, emails and promotional material are shown and charged are in GBP and excluding VAT. 

After placing an order online, we will provide you with confirmation that your order has been received but this is not confirmation that your offer to buy the items has been accepted. Our contract for the sale of our products will only exist once an order has been accepted, charged, processed and despatched to you. 

Please note that we will not be able to meet any obligations as a result of the following reasons:

  • If the product you ordered is out of stock.

  • We are unable to authorise your payment.

  • If it is identified that there is a product description or pricing error.

  • If customers do not reach any order criteria outlined in the Terms & Conditions.

  • If our delivery companies are temporarily unable to deliver due to exceptional conditions that are beyond our control including hazardous weather and accidents.

Should there be an issue with your order, one of our Customer Service team will contact you either by phone or email. If we have issues authorising payment, we will contact you via phone or email. 

BoxGioia reserve the right to reject any offer of purchase by you at any point. Please note that whilst we will make every effort and reasonable care to keep your order details and payment secure, we cannot be responsible for any loss you may suffer if a third party procures unauthorised access to any information that you supply when accessing or ordering from BoxGioia website. 

When placing an order, you will be added to our mailing and email list. However, should you wish to not receive mailings, please inform our Customer Service (support@boxgioia.com) team and they will remove you from our mail/email marketing list. You can remove yourself from the Email list by amending your email preferences via the link at the bottom of each email, or through unsubscribe page.

Once an order has been despatched from our Warehouse, we cannot cancel it, stop it or delay the delivery, nor change the delivery address.

Please ensure that you check all items on receipt, as faulty or damaged items must be reported within 5 working days of receiving the parcel. 
 

DELIVERIES 

We use several different couriers for our deliveries depending on size, weight and number of parcels. 

Please note that the courier will automatically be selected depending on the above. 

All delivery charges are subject to change depending on the delivery country, the size and the weight of your parcel. Our Customer Service team will contact you before despatching your parcel should this be the case and we may ask you for additional delivery charges.

Before you finalise and submit your order please ensure the delivery address is correct including the postcode. 

Please also check your order confirmation as we will have to charge an additional fee should the parcel be despatched with an incorrect address on. 

Delivery in outside of the UK is not currently available.

Important information:

  • Only Monday to Friday are classed as working days

  • Please note when the courier will be selected depending on the size of your parcel/order.

  • If you contact us to say that you have not received your order, we may ask you to check around your house/garden and with your neighbour as your parcel may have been left in a safe place or with a neighbour.

  • We will require you to sign a non-receipt form before we can resend your order. This can be sent via email or by the post and must be received back within 7 days.

  • Please ensure that you check all items on receipt, as faulty or damaged items must be reported within 5 working days of receiving the parcel. 

 

Our couriers do not offer timed or weekend collections and unless a safe and secure location can be specified, someone will need to be in when the collection takes place.
 

WEBSITE / MARKETING MATERIAL PRODUCT PRICING AND DESCRIPTIONS

We undertake all reasonable care to ensure that all the details, prices and descriptions of products on our website are accurate at the time when they are either entered onto our system or printed. Whilst we endeavour to keep the website as up-to-date and accurate as possible, there may be very rare occasions when the information on the website (including product descriptions) at a certain time may not reflect the position exactly at the point an order is placed. We do not give any warranty as to the accuracy or completeness of the information and cannot be responsible for any errors or omissions or for the results arising from the use of such information. 

All pictures shown on our website are for illustration purposes only and actual products in monthly boxes may vary due to the nature of the individual curation process and uniqueness of the products. The final box components received being different from the product images on our website.

On very rare occasions, an error may occur, and goods may be incorrectly priced on our website, mailings and/or catalogues. In these circumstances, we will not be obliged to supply the goods at the incorrect price or in accordance with the incorrect description or at all. 

We reserve the right to correct any price errors as we see fit. If such a situation occurs, we will cancel your order and refund the price you have paid, and in addition will use reasonable endeavours to contact you and ask you whether you wish to repurchase the item at the correct price. If we are unable to contact you, we will proceed to cancel your order and refund the price you have paid. 

We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, specifications and descriptions of products on this website are solely to provide an approximate idea of the goods they describe and do not form part of the contract between you and us and are not intended to be binding. 

Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.
 

CONTRACT CANCELLATION

You may cancel your Membership with us at any time, subject to the time frames below. We do not place “holds” on Memberships.

In order to cancel your Membership, you must do one of the following: (a) email us at support@boxgioia.com, indicate that you wish to cancel your Membership, and follow the instructions that we send you in response; OR (b) log into your Member Account, navigate to the “Manage Subscription” link or “My subscription and orders” tab, choose Cancel, and follow the instructions. 

Cancellations must be affected prior to the billing date of the Membership renewal. This means that you must cancel before the billing date for the next month. Cancelling your Membership does not provide you a refund for Membership payments already processed, nor does it stop a pending charge. Your cancellation will go into effect for the following billing cycle.

 

RETURNS POLICY

Given that all of our boxes individually curated and hand-picked we are not able to accept returns once orders have been placed, or auto renewals have been processed. Please note cancellations are for future boxes only, and not for the boxes already paid for. 

 

REFUNDS / REPLACEMENT

It can take up to 7 working days from the date of your return for your parcel to be delivered back to our Warehouse. We will inspect the returned item and will notify you of your refund or replacement via email. This is usually done within 5 working days of receiving your return into our Warehouse. 

During busy periods, please allow up to 21 days for your return to be received and processed. 

 

Your refund will be issued via the original method of payment. (If your original payment card has expired, please provide us with your new card’s expiry date only. Please do not send any other card details.) 
 

DAMAGED / FAULTY GOODS

Please ensure that you check all items on receipt, as faulty or damaged items must be reported within 5 working days of receiving the parcel, or within 30 days should the fault develop after receipt.

You will need to send us a picture of the damaged / faulty item prior to any refund or replacement being issued. If you cannot send us pictures of the damage / fault, you will need to return the item to us, at your own expense. We will then inspect the item and if our inspection confirms the damage / fault, we will refund your return cost (please note we will only refund the collection cost we would charge) and issue a replacement (if in-stock) or a refund as appropriate.

Once we have received pictures of the damage / fault and/or carried out our inspection, and the item is deemed to have a manufacturing defect or is not fit for purpose, we will offer you a replacement, a repair or a refund.

Please note, under the Sales of Good Act 1979, any manufacturing fault occurring within 6 months of receiving your product, we will offer a replacement or a refund.

We cannot be held responsible for items that are damaged for something that was the result of normal wear and tear.

For electrical items, there may be extended guarantee through the manufacturer- please refer to original product packaging for more information. 
 

RETURNING AN ITEM 

You are responsible for the cost of returning your item(s) to us, unless you received a faulty, damaged or wrongly despatched item. 

Returns can take up to 21 days to be processed, especially during busy periods. 

We cannot accept responsibility for packages that never reach us.
 

PROMOTIONS 

Please note that only one promotional offer can be used at any one time. Promotional codes are not valid on Sale items.

 

DISCLAIMER & LIMITATIONS OF LIABILITY  

BoxGioia does not look to exclude or limit liability for personal injury or death arising from its negligence or that of its employees, agents, members or directors or for any misrepresentation that is fraudulent. 

To the utmost extent allowed by law and save as provided above, neither BoxGioia nor any linked company shall be liable to you by reason of any representation, or any implied condition, guarantee, or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of BoxGioia or any of its employees, agents, members or directors or otherwise) for any indirect special or resultant loss or damage (including but not limited to loss of profit or loss of saving), expenses, costs, or other claims for compensation whatsoever which arise out of, or in connection with the use of the BoxGioia website, the supply of the products or their use of resale by you). 

These limitations of liability, as outlined here, shall apply equally for the benefit of BoxGioia and any other linked company as if references to BoxGioia included references to each linked company. 

Whilst we try and do everything reasonable to try and keep the information on this website up-to-date and correct, BoxGioia do not give any warranty to its completeness or correctness and BoxGioia cannot be held responsible for any omissions, errors or for any resulting implications from the use of this information. 

BoxGioia make all reasonable effort to ensure a reliable and fast service but we do not guarantee that your use of this website will be free from interruption or errors and cannot be held responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto computer systems. 

In addition, BoxGioia cannot be held responsible or liable for your use of any websites that are accessible from this website as we do not have any control or responsibility for these. Any such links should not be viewed as an endorsement or an affiliation with BoxGioia.

PRIVACY 

Our Privacy Policy can be found on our Security, Cookie Use & Privacy page. Visitors are required to read this privacy policy. In accessing, browsing or otherwise using this Website, you confirm that you have read, understood and agree to this privacy policy in its entirety. If you do not agree to this privacy policy in its entirety, you should not use this Website. In using the website, you also agree that we can use cookies on your computer, mobile or other device - please see our Security, Cookie Use & Privacy page. 
 

COPYRIGHT & TRADEMARK

 

All the content of the pages on the website (including pictures, logos, photographs, copy and other materials) represent the copyright or registered trademark of BoxGioia or it’s technology providers or their respective owners. ALL RIGHTS RESERVED. The modification, copying, circulation, reproduction, or incorporation of into any other work of part of or all of content available on the BoxGioia site is forbidden, with the exception of: 

Copying, printing (solely one copy) or downloading extracts of the content of the website for the sole purpose of using the website in good faith for placing an order with BoxGioia or for non-commercial purposes. 

The complete liability of BoxGioia under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions. 

BoxGioia will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control. 

The BoxGioia may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific written permission of BoxGioia.

No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.
 

TERRITORY AND LAW 

The use of this website and these Terms and Conditions are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights. 

This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.